News API delayed data delivery

Incident Report for Twingly

Resolved

Between roughly 08:00 and 11:20 CET we experienced issues with our news collection system, causing new articles not to be delivered through the News Search API or News LiveFeed API during that time. The issue was caused by a crash of the server that inserts articles to our main database.

At around 11:20 the server issues was fixed and our news collection system was functioning as normal again. No articles collected during the outage was lost, all of them were added to our database, but with a delay.

We apologize for any inconveniences!

Posted Dec 26, 2019 - 11:30 CET